The No. 1 Challenge: Managing Expectations - Business Relationships - CIO Magazine Oct 1,2004

The No. 1 Challenge: Managing Expectations - Business Relationships - CIO Magazine Oct 1,2004: "The biggest challenge for CIOs is business executives' unrealistic expectations of what IT can do. Here's how to lead business to a more realistic understanding of IT's role.
BY THOMAS WAILGUM"